Remote Concierge

THE NEW FACE OF SECURITY & SERVICE

The lobby has officially evolved! Remote Concierge is the future of remote video security and customer service delivery for the commercial multi-residential environment.

Using advanced video conferencing technology, Remote Concierge can manage multiple buildings by complementing or replacing a live doorman or security guard with the most advanced security and telephony technology available on the market today.

Without compromising on the quality of service, Remote Concierge can reduce your security expenses by 30-70%, year over year. Best of all, Remote Concierge is flexible; the service design can be modified to satisfy your specific needs and be tailored to meet any budget. Remote Concierge manages all security features throughout the building and interacts live with residents and guests in the lobby through HD video conferencing technology.

  • Improve Efficiency – Provide the highest level of security and service, effectively manage resources, and reduce expenses through more streamlined and efficient processes.
  • Complement Existing Service – Fully customized to complement or replace partial service and security coverage during times of higher traffic or in off peak times.
  • Audio & Video Concierge – Communicating directly with visitors or intruders via phone or intercoms strategically located throughout your building; UCIT’s Audio Remote Concierge protects the property, responds to events, and assists in emergency situations. Our video concierge services are available in the lobby environment, where you can have an immersive face to face conversation with your building’s concierge.
  • Virtual Watchdog – At designated times, UCIT’s trained operators tour sites remotely via security cameras, ensuring premises protection and the reporting of any suspicious activity.
  • Be Everywhere At Once – 24/7 – Offset the demands placed on a physical security team when managing larger complexes with a customized security solution.
  • Economies of Scale – The Remote Concierge operating center takes advantage of technology to minimize potential wait times to speak with your designated concierge.  Centralized operations also allows for a separation of duties so that one team is responsible for overseeing the security operations while another is responsible for customer-facing services.

COMPLETE COVERAGE

AMENITY ADMINISTRATION

Oversee amenity bookings

DETAILED REPORTING

Record & log all site activities

CONTRACTOR MANAGEMENT

Coordinate contractor keys & activities

MONITORING

Around-the-clock security monitoring

ACCESS CONTROL

Manage internal and external access points

EMERGENCY MANAGEMENT

Direct communication with emergency services & mobile patrol

PROPERTY MANAGEMENT

Coordinate building information

PACKAGE MANAGEMENT

Receive and distribute packages

PARKING MANAGEMENT

Manage and enforce parking facilities

SERVICE OPTIONS

Video Concierge

A concierge manages all security features throughout the building and interacts live with residents and guests in the lobby through HD video conferencing technology.

Audio Concierge

Communicating directly with visitors or intruders via phone or intercom, UCIT’s Audio Concierge protects the property, responds to events, and assists in emergency situations.

Virtual Guard

At designated times, UCIT’s trained operators tour sites remotely via security cameras, ensuring premises protection and the reporting of any suspicious activity.

READY WHEN YOU ARE

The lobby has evolved. If you are looking to increase coverage, service, and flexibility while reducing costs, UCIT’s Remote Concierge is ready to serve.

  • Extended coverage – complement your existing security service during times of high traffic or off peak hours. Our service is efficient, effective and flexible to your needs.
  • Guard replacement – Remote Concierge can be on duty 24/7 if that is what is needed. Never requiring a break, existing guards can be replaced with significant cost savings.
  • Improve security – elevate your level of service and coverage with more efficiency than ever before.
  • Scalable service – if your security needs are evolving or your funds have been reduced, Remote Concierge is a smart, economical and scalable alternative to live guards.

THE SMART CHOICE

Looking at the security and service benefits that Remote Concierge has to offer, the decision to implement the latest in security technology becomes simple.

  • Fiscally responsible – managing multiple locations simultaneously keeps costs down, with savings between 30-70% compared to having live guards on site.
  • True 24/7 service – no breaks, no sick days; a Remote Concierge is always on duty to assist your customers and secure your properties.
  • Increased management oversight – with a number of eyes overseeing your properties there are multiple opportunities to recognize and manage on-site situations.
  • Enhanced operational insight – all interactions are time stamped and digitally tracked, providing real-time access to video, timing, and the outcomes of every event.

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