Careers

Current Positions

UCIT Security is one of Canada’s fastest growing companies, growing 20-30% year over year on average. With 370 vibrant team members across the organization, we rely on our talented and bright team members to take accountability and pride in their work.

POSITION TITLE: Account/Client Coordinator

POSITION REPORTS TO: Managing Director

A. Position Summary

As our customer service superhero you are the face of UCIT when dealing with the day-to-day needs of our customers. Our unmatched level of customer service has been central to our exceptional growth over the past few years. We are looking to add to our team of customer services professionals. Get ready to put on a hardhat and steel-toed boots and get dirty with the UCIT Online Security team.

B. Key Duties/Responsibilities

Customer Communication

  • Initiate and maintain ongoing communication with key customer contacts to guarantee a high-level of customer service
  • Communicate key findings from monitoring activities
  • Attend relevant industry / client events as needed
  • Build relationships with clients to encourage new and repeat business opportunities and conduct customer mapping of new opportunities for each managed account

Site Preparation, Audits, and Planning

  • Review client contracts, systems and equipment configurations to ensure quality standards and client expectations are met
  • Meet with site managers, reviewing equipment locations and putting forth recommendations for changes as needed
  • Assist with the coordination of site installations and changes
  • Assist with creation and updating of site maps
  • Installation and training clients video management software on clients’ computers

Internal Communication

  • Work with Account Executives to ensure a high level of customer satisfaction
  • Advise team of potential opportunities to drive new business
  • Assist Account Executives and carry out other related duties as required
  • Ensure CRM system (Salesforce) is up-to-date with relevant information

Ad-Hoc Work

  • Perform other duties as assigned from time to time

C. Qualifications

1. EDUCATION

Required:

  • Completion of a post-secondary degree or diploma in a business-related field or equivalent experience

2. EXPERIENCE

  • Client facing account management, customer service, or direct sales experience in an entrepreneurial environment is strongly preferred

3. CORE COMPETENCIES

  • Self-motivated, entrepreneurial, and committed to continuous learning and development
  • Ability to analyze, prioritize, and solve problems in a timely manner
  • Team oriented to ensure client issues are explored and addressed in a professional manner within the company
  • Excellent customer service, communication and interpersonal skills to interact effectively with a broad range of internal and external parties

D. Working Conditions

  • Office Setting
  • On-Site
  • Significant daytime travel is required

Job Type: Full-time

Required experience:

  • Client Services: 2 years

 

To apply for this position, please email a cover letter and copy of your Resume to hr@ucitonline.com

Position Summary

When we have technical questions you are the first person we seek. In a constantly changing environment our IT Technicians are our most reliable partners in helping us to manage the intricacies of our high-tech business. Not only managing the technical issues in the office but also in the field. Without our trusted IT Technicians we’d be coming apart at the seams.

Key Duties/Responsibilities

  • Perform the setup and testing of video surveillance equipment and routers.
  • Assemble computers
  • Maintain current and accurate inventory of technology hardware, software and resources, software, etc.
  • Install, test and update computer equipment (computers, servers, peripherals, programs and software)
  • Input and maintain IP addresses
  • Setup VoIP devices
  • Troubleshoot hardware, software and network operating system
  • Troubleshoot all IT related issues to support field operations
  • Provide network accounts and passwords as required

Ad-Hoc Work

  • Perform other related duties as required.

Qualifications

  • MCSE or post-secondary diploma/degree in Computer Science, Information Technology or related field
  • 2+ years of directly related experience as an Administrator in a medium sized network of servers, desktop systems and communications devices using current technologies

Core Competencies

  • Computer hardware and software systems and programs.
  • Computer networks, network administration and network installation.
  • Computer troubleshooting.
  • Computer viruses and security.
  • E-mail and internet programs.
  • Ability to install and administer computer hardware, software and networks.
  • Analytical and problem solving skills.
  • Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics and website development programs at a highly proficient level.
  • IP Telephony or VoIP routing experience is an asset
  • Excellent English oral and written communication and interpersonal skills are a must.

Working Conditions

  • Warehouse Setting
  • On Site
  • Work schedule (8:00 am to 4:30 pm)

Job Type: Full-time

Job Location:

  • Mississauga, ON

Required education:

  • Bachelor’s

Required experience:

  • Troubleshooting: 2 years

 

To apply for this position, please email a cover letter and copy of your Resume to hr@ucitonline.com

Position Summary

Our Service & Installation Technicians are our partners in delivering the best possible solution to our customers. They own the work they do and leverage their knowledge of our products and policies to ensure that the job is done right the first time. They have an attention to detail to guarantee that all site protocols and health and safety standards are followed and can deal with the growing demand for our products and services.

Key Duties/Responsibilities

Site Preparation/Installations

  • Attend clients’ sites to install, maintain or repair all company systems including video monitoring systems.
  • Check to ensure all systems are online when attending a site, noting any malfunctions and notifying their direct Supervisor and/or Director of Field Operations of all issues.
  • Document and maintain accurate records of all work performed on a site and submit reports at the end of the work day as required
  • Work with the Monitoring Centre to ensure the best camera sight lines, cameras are correctly focused and alarms are properly set up on a site
  • Knowledgeable and adheres to all company policies, procedures, protocols and Health and Safety requirements

Warehouse Management

  • Perform warehouse duties as assigned, including assisting with camera preparation.

Equipment Management/Maintenance

  • Maintain and repair all equipment as needed to guarantee that it is working as required
  • Ensure company vehicles are kept in good working condition and notify their direct Supervisor and/or the Director of Field Operations of any deficiencies.
  • Ensure sufficient equipment is in the vehicle in order to complete assigned daily tasks as well as carry out any other maintenance or repair issues that arise while on a site.
  • Ensure daily vehicle and boom assembly safety checks are performed and recorded.

Ad-Hoc Work

  • Perform other duties as assigned

Qualifications

1. EDUCATION

Required:

  • Post secondary education in a technology related field with an emphasis on computer/IT skills.

2. EXPERIENCE

Preferred:

  • Previous experience as a Bell, Rogers or camera installer would be a definite asset
  • Completion of a security manufacturers certified training program would be an asset

3. CORE COMPETENCIES

  • Excellent physical condition as the job requires lifting of equipment overhead weighing upwards of 50 lbs.
  • No fear of heights in order to operate a bucket truck to conduct installations
  • Excellent customer service and interpersonal skills to interact effectively with internal and external parties
  • The ability to troubleshoot CCTV analog/IP systems.
  • A valid Ontario driver’s licence, an annual driving record abstract from MTO and a police background check
  • The ability to work independently and to prepare all necessary documentation in a timely and accurate manner
  • A good knowledge and adherence to site protocols and Health and Safety policies and practice
  • Self-motivated and committed to continuous learning
  • Ability to work effectively independentlyWorking Conditions

Working Conditions

  • Client sites
  • Warehouse
  • Flexibility to work beyond regular working hours of 8:00 a.m. to 5:00 p.m. as well as at least one weekend per month, depending on customer commitments

Job Type: Full-time

Job Location:

  • Mississauga, ON

Required education:

  • High school or equivalent

Required experience:

  • Camera Installation: 3 years
  • General Installation: 3 years

 

To apply for this position, please email a cover letter and copy of your Resume to hr@ucitonline.com

UCIT is a constantly growing and highly respected company providing unique security and surveillance solutions to companies large and small across a wide range of industries. The practice of implementing real-time reaction through virtual guards and alerting immediate responses to law enforcement to catch criminals in the act, is a fast paced and exciting world to live in. Join our team and find out for yourself!

Our constant growth has resulted in the necessity to hire and we only seek out the most qualified candidates for full time and part time positions. Let us know if you think you are up to the task

Our company provides:

FLEXIBLE WORKING HOURS
As our business operate 24 hrs a day scheduling that fits around your personal lifestyle is always available.

GROWTH OPPORTUNITIES
We like to reward the work of our employees and trust they are the key to UCIT’s continued growth. Opportunities arise in every department, including Sales, Marketing, Account Services, Operations and IT Tech.

HEALTH MATTERS
Take advantage of our onsite gym to keep the your physical shape in tact as well as your mental faculties

HIGHLY COMPETITIVE REMUNERATION AND BENEFITS
We value our employees and as such offer health benefits and incentive-based bonuses.

OPPORTUNITIES FOR THE VISIONARIES OF TOMORROW
New graduate blood is always welcome with fresh and innovative ideas. Send us your Resume.

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